HOME·FAQ
Questions, answered
Everything on shipping, authenticity, payment, age verification and returns.
Are your vapes authentic?
Yes. Vapes Online Shop sells only genuine products from authorized distributors. We never sell counterfeits or clones — every brand we stock is the real thing.
How fast do you ship?
We ship across the United States with free shipping on orders over $80. Orders are packed discreetly and typically ship within one business day.
Do I have to be 21 to order?
Yes. All sales are restricted to adults 21 and older, and every order is age-verified at checkout.
What payment methods do you accept?
We accept major credit and debit cards at our secure Authorize.net checkout. The available payment methods are shown at checkout.
Is my order discreet?
Yes. Orders ship in plain, discreet packaging with no product branding on the outside.
Can I return a product?
See our refund and returns policy. If something arrives wrong or defective, contact support and we will make it right.
Do you ship to my state?
We ship to most US states, but rules vary. See vape laws by state for current details.
How do I track my order?
Use our order tracking page or check your confirmation email for a tracking link.